Genesys Cloud Engineer - REMOTE work

Company: System One
Location: Dallas
Posted on: February 3, 2025

Job Description:

For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.

Are you the right candidate for this opportunity Make sure to read the full description below.



*** REMOTE WORK ( Eastern Time Zone business hours )


Genesys Cloud Engineer

- Design, develop, configure, and implement Genesys Cloud Interactive Voice Response (IVR) call flows including skills configuration, queue management, and routing logic
- Create and maintain email flows, routing rules, and data tables within the Genesys Cloud environment
- Develop and manage Application Programming Interface (API) integrations between Genesys Cloud and other PNC applications
- Collaborate with other team members to gather and analyze requirements
- Document user stories and technical specifications in Jira



Required Qualifications (Skills, Experience, Education, Certifications) :

- Experience with Genesys Cloud platform development and configuration
- Demonstrated experience with IVR system development and call flow design
- Jira
- Java


For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.

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Remote working/work at home options are available for this role.

Keywords: System One, Frisco , Genesys Cloud Engineer - REMOTE work, Engineering , Dallas, Texas