HOSPITAL DIRECTOR OF OPERATIONS, VETERINARY MEDICINE
Company: Ethos Veterinary Health
Location: Richardson
Posted on: November 6, 2024
Job Description:
Are you a dynamic leader with a passion for healthcare
excellence? We are seeking a multi-site Hospital Director who
embodies a unique blend of operational expertise, business acumen,
and a commitment to people-centered outcomes. In this pivotal role,
you will collaborate with diverse teams to drive results and foster
a culture of communication and teamwork across our facilities.If
youre ready to make a significant impact and lead our hospitals to
new heights of performance and patient care, we want to hear from
you!Whats in it for you?
- A competitive salary range of $115k 130k/ yr
- Annual profit-sharing bonus plan
- Comprehensive Benefits package that offers paid time off and a
401k match
- The Ethos Veterinary Health (EVH) Community offers resources
such as Talkspace, EAP, and Pawcasts (wellness & self-care
practices) from our Chief Community Officer. The main hospital
location will be at North Dallas Veterinary Emergency & Specialty
(NDVESH) is a brand-new state of the art facility in Frisco, TX
with exciting opportunities for growth in the market. Gain a higher
quality of life in a growing community. As part of the Dallas-Fort
Worth metroplex, Frisco has been booming in population growth and
business development. Make a smart move and help build a new
practice in an area thats on the rise!This Hospital Director will
also have responsibility for the Emergency Animal Hospital of
Collin County (EAHCC) just 15 minutes away. EAHCC is a specialized
medical facility dedicated to the well-being of animals. Our
mission is to create a comprehensive pet healthcare environment
where exceptional customer service is combined with superior
veterinary care.As our Hospital Director, youll be the go-to person
for driving success in an entrepreneurial environment, partnering
with our talented medical team, and reporting directly to Ethos
Specialty/ER leadership. Youll be the heart of our hospitals
operationsleading, motivating, and growing our amazing team, all
while making data-driven decisions to ensure both clinical and
financial success.Job Responsibilities:Leadership
- Directly oversee all operations and business activities,
leading team members across all departments with enthusiasm and
purpose.
- Partner effectively and collaboratively with the Medical
Director, who plays a key role in hospital management and ensuring
high-quality patient care.
- Demonstrate a strategic orientation by translating vision into
actionable plans, managing operations effectively to achieve
objectives.
- Direct the leadership team collaboratively, facilitating
resolution of issues and driving growth within the hospital.
- Organize and conduct engaging staff meetings, regularly meeting
with managers to evaluate and plan for the welfare of the practice
while attending corporate meetings.
- Consciously shape a positive hospital culture based on trust
and teamwork, catering to the needs of our clients and referring
veterinarians.
- Oversee recruitment, interviewing, and hiring of staff in
conjunction with the Medical Director, ensuring we attract top
talent.
- Monitor employee competence and effectiveness through manager
feedback and observation, conducting performance and salary reviews
while overseeing disciplinary actions and terminations.
- Collaborate on the recruitment, interviewing, contract
negotiation, and hiring of doctors with the Medical Director to
maintain our high standards of care.
- Work closely with the Medical Director to establish optimal
medical care while maintaining the hospital's positive financial
health.
- Exhibit a calming, humble, and teachable attitude, effectively
addressing decisive change throughout the hospital.
- Be passionate about providing resources, support, and
supervision for hospital staff, fostering an incredibly positive
and forward-moving culture.Strategic Orientation
- Develop an in-depth understanding of the local market and build
strong relationships with referring general practice veterinarians
to grasp their needs.
- Understand, participate in, and support planned marketing
events and programs, ensuring that the hospital staff utilizes
marketing tools effectively.
- Identify and execute short- and long-term plans for growth,
including new service additions, recruitment of key team members,
pricing strategies, space optimization, and equipment
acquisitions.Financial Analysis & Planning
- Take charge of accounting and finance processes within the
hospital, creating annual operating budgets aimed at revenue growth
and profitability.
- Lead hospital financial activities with monthly reviews of
financial statements and implement corrective actions as
needed.
- Apply continuous improvement principles to financial and
operating processes, fostering a feedback loop with doctors and
staff.
- Own the P&L and ensure that financial results meet and
exceed expectations.
- Review accounts receivable for proper and timely
processing.
- Handle payroll processing biweekly, ensuring accuracy and
efficiency.Business Operations
- Be an inspirational and motivational leader, driving results
across all business elements by setting goals and evaluating
progress.
- Help each team member develop a deep understanding of the
mission, vision, and values, aligning their work with business
goals that drive our success.
- Partner effectively with Ethos and technology providers to
enhance hospital activities and improve client and veterinarian
experiences.
- Direct growth activities to support business objectives,
providing thought leadership, coaching, and mentoring to elevate
the entire teams performance and productivity.
- Understand lean principles, identifying and executing
opportunities to improve processes and create efficiencies.
- Recognize how to grow and develop De Novo locations in line
with market potential.
- Administer and review non-medical client complaints, ensuring
swift resolution.
- Oversee billing processes, including calculations of discounts
and special accounts.
- Ensure client flow is smooth, guaranteeing that clients and
patients are treated professionally, timely, and
competently.Requirements / Personal Attributes
- 5+ years of progressive operational management experience with
a record of success, including experience managing a P&L.
- MBA or equivalent experience is preferred.
- Healthcare (veterinary or human) experience preferred, but not
required.
- Multi-site leadership experience preferred, but not
required.
- Learns quickly and can absorb new information rapidly.
- Self-motivated while also an expert at motivating, coaching,
and inspiring others.
- Ability to roll up your sleeves and get things done with
enthusiastic participation, including flexible and irregular hours
and role descriptions to support the hospital.
- Proficient in Microsoft applications - Excel, Word, PowerPoint,
and Outlook. Join us in this exciting opportunity to lead with
purpose and passion, making a lasting impact in the healthcare
community!We are partnered with Ethos Veterinary Health. Ethos is
at the forefront of innovation and world-class medicine. As the
premier network of over 140 specialty and emergency hospitals
across North America, Ethos brings together a dedicated community
of more than 1,500 specialized doctors providing care for nearly 2
million pets annually. The integrated and collaborative network of
veterinary professionals utilizes state-of-the-art technology and a
scientific, evidence-based approach to deliver compassionate,
unparalleled care and rewarding careers. Committed to
revolutionizing veterinary medicine, Ethos sets the standard in
veterinary excellence. Discover more at EthosVet.com Ethos
Veterinary Health offers a comprehensive benefits program including
medical, dental, vision, a 401k with employer match, and paid time
off (including sick time) for all eligible employees. The team can
provide more information about compensation and benefits for your
specific location during the process. For positions based in
Colorado, Ethos provides eligible employees with paid sick and safe
leave and public health emergency leave in accordance with the
requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, protected veteran or
disabled status, or genetic information. Pursuant to the San
Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative
for Hiring Ordinance, and any other state or local hiring
regulations, we will consider for employment any qualified
applicant, including those with arrest and conviction records, in a
manner consistent with the applicable regulation.PM19 Powered by
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Keywords: Ethos Veterinary Health, Frisco , HOSPITAL DIRECTOR OF OPERATIONS, VETERINARY MEDICINE, Executive , Richardson, Texas
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