SERVICENOW PRODUCT ANALYSTS
Company: Apex Systems, Inc.
Location: Dallas
Posted on: October 3, 2024
Job Description:
Job#: 2041943Job Description:Apex Systems is now hiring 3
ServiceNow focused Product Analysts for a migration from Remedy to
ServiceNow! In addition to ServiceNow experience, specific
background must align with one of the three positions described
below.Location: 3 days/week on-site (Richmond, VA; Kennesaw, GA;
Chandler, AZ; Plano, TX) **No exceptions on locationDuration:12-18
month W2-only contract, good potential for FTE conversionExpected
Pay Range: W2-only $53-63/hr; paid for hours workedPosition
Specific Requirements: Discovery Product Analyst:
- Familiarity with APIs, SaaS, Integrations, Asset and
Configuration Item attributes - required
- Deep understanding of Asset Discovery data sets, tools/methods,
processes, workflows, normalization, and conflict resolution -
requiredCore Platform Product Analyst:
- Deep understanding of ServiceNow Platform Management processes,
workflows, upgrades/version management - required
- Understanding of ServiceNow groups/roles, development and test
instances, update sets, form layouts, tables/related lists -
required
- Familiarity with APIs, SaaS, Integrations, Data Loads -
desiredITASCM Product Analyst:
- Deep understanding of Asset and Configuration Item processes,
attributes, workflows, lifecycle management - requiredSummary,
Responsibilities & Requirements for all:The Global Technology
Service Management function is a new team charted with designing,
implementing, and managing next generation Service Management
policies, processes, and solutions. Our mission is to ensure the
appropriate controls and capabilities are in place to enable the
delivery of stable, resilient, and available technology services to
our customers and employees.Position SummaryThe Product Analyst is
a hands-on role where you will analyze high level business
requirements and translate them into technical specifications for
our engineering team. In this role, you will work closely with both
our business unit and technical product managers, DevOps
engineering, architects, user experience, and cross-functional
counterparts to develop high-level requirements that enable high
quality products that delight our internal customers. They perform
data-driven analysis and collaborate to understand their business
processes to facilitate gathering insights to shape product design.
The Product Analyst is responsible for extracting actionable
insights from business requirements into development items for
implementing ServiceNow at our company.Job Responsibilities:
- Provide and lead analytical support to (Discovery, Core
Platform or ITASCM) Product Owners or Product Managers engaged in
the discovery, design, and delivery of implementing and operating
the ServiceNow platform
- Collaborate with the product team to offer insights and build
reusable or ad hoc data views that influence product strategy,
design, and development
- Participate in the agile software development methodology,
including design, testing, implementation, and deployment
- Identify opportunities for optimization and automation to
improve platform performance, accuracy, and user efficiency
- Work with data, design, and engineering teams to conduct
appropriate discovery and be able to understand the depth and
breadth of the impact of the problem to be solved
- Collaborate with other product teams, technical architects, and
developers to understand the technology roadmap for
modernization
- Evaluate proposed enhancements or issue resolutions for meeting
business objectives, risks and cost/benefits
- Understanding technology infrastructure, interface with senior
infrastructure and application development leaders to clarify
requirements, align priorities, and translate into work items for
the delivery team
- Translate business and process requirements into actionable
development stories, including Acceptance Criteria, Business Value,
Definition of Done, etc.
- Gather and catalog functional, non-functional, and technical
requirements for stakeholder requests
- Produce effective documentation to capture and communicate
business process and requirements in the format of business process
flow diagrams, data flow diagrams, data definition documents,
decision trees, logic diagrams, requirements documents, and user
experience flows
- Understand stakeholder needs to help articulate the development
solution to solve a problem
- Assist to define KPIs and other metrics that can track
progress, efficiency gains, and user experience
- Work closely with business partners to evaluate business
requirements, plan deliverables, and participate in efficient
development, delivery, and deployment activitiesRequired Skills
- 3+ years product management / technical business analyst
experience - including defining user experience needs, writing
epics, stories, acceptance criteria, etc.
- 3+ Direct experience working in an Agile team (directly aligned
to a product), familiarity with agile practices and ability to work
independently. Experience working in Jira and Confluence
- 2+ years ServiceNow implementation experience
- Demonstrated ability to interpret business and technical needs
and translate them into actionable user stories for software
engineering teams
- Ability to operate as part of cross-functional work streams to
execute projects with quality and on-time
- Good communication, presentation, and analytical skills with
the ability to articulate to key partnersDesired Skills
- Knowledge of product lifecycle management and product
management principles.
- Understanding of OKR framework
- Excellent communication, analytical, conceptual thinking, and
presentation skills with the ability to articulate to key
partners
- Experience in Financial Services industry
- 2+ years of experience as a business analyst or a related
field
- Excellent planning, organizational, and time management
skills
- Competency in the Microsoft Suite including Word, Excel,
PowerPoint, Visio and OutlookEEO EmployerApex Systems is an equal
opportunity employer. We do not discriminate or allow
discrimination on the basis of race, color, religion, creed, sex
(including pregnancy, childbirth, breastfeeding, or related medical
conditions), age, sexual orientation, gender identity, national
origin, ancestry, citizenship, genetic information, registered
domestic partner status, marital status, disability, status as a
crime victim, protected veteran status, political affiliation,
union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in
a manner consistent with the requirements of applicable law. If you
have visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation in using our website for a search or application,
please contact our Employee Services Department at or
844-463-6178.Apex Systems is a world-class IT services company that
serves thousands of clients across the globe. When you join Apex,
you become part of a team that values innovation, collaboration,
and continuous learning. We offer quality career resources,
training, certifications, development opportunities, and a
comprehensive benefits package. Our commitment to excellence is
reflected in many awards, including ClearlyRateds Best of Staffing
in Talent Satisfaction in the United States and Great Place to Work
in the United Kingdom and Mexico.VEVRAA Federal ContractorWe
request Priority Protected Veteran & Disabled Referrals for all of
our locations within the state.We are an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, or any other protected
characteristic. The EEO is the Law poster is available
PDN-9cf8c810-58ff-43ba-86ad-1198998626cc
Keywords: Apex Systems, Inc., Frisco , SERVICENOW PRODUCT ANALYSTS, Other , Dallas, Texas
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