Control Room Supervisor

Company: Disability Solutions
Location: Arlington
Posted on: October 31, 2024

Job Description:

Job Summary Job Title: Control Room SupervisorLocation: AT&T Stadium, Arlington, TXPay: $20.00 / per hourShift: 8:00pm - 8:00am, Sunday - Tuesday and alternating Wednesdays (Full-time 36+ hours/week)The Control Room Supervisor (CRS) is responsible for overseeing the processes in the Stadium Control Room and serving as an informational resource on control room functions for stadium security. The CRS is also responsible for helping with incident documentation (during 24/7 operations and events) and for processing that documentation post-event. This position does not supervise personnel and should work with the event operations department, stadium security, Legends, and other groups as a resource on stadium processes and documentation. Requirements:

• Strong computer skills
• Good writing skills for concise but thorough reporting
• Physically able to climb stairs and walk several miles throughout an event
• Strong problem-solving skills - knowing how to quickly diagnose a situation and follow the proper steps to communicate, document, and improve situation Responsibilities:
  • Be a knowledgeable resource and active user of the 24/7 Software platform, a program used for day-to-day incident reporting and post-event documentation.
  • Process incident cards and reports by scanning and inputting information into 24/7 software and SharePoint; alert appropriate stadium personnel to especially sensitive issues.
  • Perform footage reviews when processing incident cards. Or as assigned by email or approved stadium personnel.
  • Serve as a backup to the control room security guard when needed with dispatching, answering the phone, and inputting and tracking incidents in 24/7.
  • Monitor the stadium and surrounding areas via CCTV system. Responsible for checking systems and putting in work orders when cameras are down, along with searching through some archived video when requested/assigned by approved Stadium personnel.
  • Monitor weather during non-event days and make all channel calls to Shelter In Place.
  • Be a knowledgeable resource on control room systems such as the lighting panel, elevator controller, and fire panel. Be able to assist control room security guard with using these systems and responding to issues with these systems.
  • Responding to incidents on site to help with documentation. During the response the CRS may need to assist security with clearing the scene or updating the control room or command post on status but will not perform security functions (e.g. ejecting individuals) and will defer to security on site for action items. The main function for the CRS during an incident is to make sure witnesses and those involved are documenting what happened, what was seen, heard, and done to resolve the incident.Assist with day-to-day activities such as: locking and unlocking the revolving door, monitoring additional radio channels during events, accounting for equipment passed down, assisting with staff lists, and keeping up with the Stadium calendar.Physical Requirements:
    • Ability to lift and carry up to 25 pounds occasionally.
    • Ability to stand and walk for prolonged periods during events.

Keywords: Disability Solutions, Frisco , Control Room Supervisor, Other , Arlington, Texas