DIRECTOR OF OPERATIONS

Company: The Crescent Hotels Group
Location: Dallas
Posted on: January 29, 2025

Job Description:

DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.We are looking for our next great team member to join us on our management team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members and at Marriott brand properties worldwide.Here is what you will be doing each day:In this role, you will implement and manage the hotel's daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. Oversee all aspects of operations of the hotel.Does this sound like you?You have at least 3 years of experience in a similar role in full service upscale hotels and knowledge of all operations of the hotel to include but not limited to, Housekeeping, Front Office, Food and Beverage. Marriott brand experience a must, Westin a plus. You have a passion for quality of service and have excellent communications, leadership and customer service skills. You have a passion for the hospitality industry, a keen eye for detail and take great pride in providing excellent service to our customer. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Keywords: The Crescent Hotels Group, Frisco , DIRECTOR OF OPERATIONS, Executive , Dallas, Texas